eleanor kruszewski wrote:
Hi there,
I'm hoping to get help with a problem I've had installing 1.4.

A couple weeks ago, I tried a 1.4 beta and the same thing happened as did today with 1.4 RC1: install appears to proceed fine, however the exe crashes and fails to launch at all.

I've tried install on top of a functioning 1.3.x as well as removing Moz before install - but get the same result.

Has anyone else had these problems? I've seen nothing in the release notes, nor in bugzilla.
Is there any known fix?


Thx,
Eleanor

I had the same problem.

Follow these steps ...

1. Uninstall Mozilla.

2. Delete what's left of your install directory (this is usually C:\Program Files\mozilla.org) - this does not delete your profile (bookmarks, preferences, cookies etc.)

3. Now install Mozilla 1.4

Matt.




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