http://bugzilla.mozilla.org/show_bug.cgi?id=59229
Hi, everyone I am writing this message for Mozilla users who read/write messages in 2 languages/encodings or more. I am fairly certain that if your language is not in the Western (ISO-8859-1) group and if you occasionally read messages in English, you would have experienced this problem. Maybe you did not know why this is happening. Let me explain below. If you have more than 1 mail window open and reply to a message in the mailbox window which was not opened **last**, you might see the header and body corrupted or displayed incorrectly in the reply window. If so, you are probably seeing this bug. Maybe this happens sometimes and maybe it does not. I'll explain why below. The problem occurs under the following circumstances: A. You opened Inbox or some mailbox and selected a message in one language -- you see this problem most often when your language is not Western but it could occur in Western scripts if the conditions are met. B. After you opened a mailbox in step A, you either opened another mail box window and selected a message in another language (typically English message for most of us) or you opened a standalone window by selecting another message which is not in your language. C. You go back to the first window in A and reply to the message selected. What happens is that the header and body gets corrupted in the reply window. See this image for illustration: http://bugzilla.mozilla.org/showattachment.cgi?attach_id=54188 D. Cause: This occurs because by Bug 59229, the reply encoding reflects the encoding of the message selected in the **last** window opened in step B and NOT the encoding of the original message your are replying to in step A. (Note: The problem does not happen if you are reading French and English messages but it could happen if you are reading Russian and English messages because their mail encodings are different. For this problem to happen, the encodings must be different.) I am fairly confident that many non-Western language users have had this problem from time to time. There is no way to correct the problem once this problem happens. The only workaround is to close all windows you opened in step B and have only the original window open in step A. And then engage the Reply button again. Have you experience this problem? and frustrated? If so, 1. Please vote for the bug and let the assigned engineer know how you feel about it. I have lobbied for this bug several times now and I will continue to do so until it gets fixed. 2. Do you know enough about mail encoding in the code? Then please consider helping with fixing the code. If you need help in understanding encoding issues in mail, I will gladly help you. - Kat -- Katsuhiko Momoi <[EMAIL PROTECTED]> Web Standards/Embedding Netscape Technology Evangelism/Developer Support Phone: 650-937-4150 Fax: 650-428-4055
