You have touched on an important point. It is not just council members or their aides that receive constituent or should I say "customer" service calls. Many employees of the city receive them. I have heard time and again about the frustration about being transferred from person to person, department to department in order to reach the right place.
I think McKensie addresses this in their reorg plan to some degree. I think there needs to be a department that is responsible for handling "customer" or "constituent" (I prefer customer) calls and OWNS the call until the person get a definitive answer. I think that is the theory behind combining all of us. We are supposed to be able to easily access the "expert" on any given issue more quickly and be able to give better service as a whole. Barb Lickness Whittier ===== "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it's the only thing that ever has." -- Margaret Mead __________________________________________________ Do You Yahoo!? Sign up for SBC Yahoo! Dial - First Month Free http://sbc.yahoo.com _______________________________________ Minneapolis Issues Forum - A Civil City Civic Discussion - Mn E-Democracy Post messages to: [EMAIL PROTECTED] Subscribe, Unsubscribe, Digest option, and more: http://e-democracy.org/mpls
