I tell you, having recently moved to a suburb from Minneapolis, it's
tough to get used to the city services out here.  Can you believe this?

I recently had a new furnace and AC installed.  A few days afterward I
got a note from the installer saying I should call "this number" to
schedule an inspection by the city.  I called and the phone was answered
on the third ring by a real person.  I explained that I needed an
inspection.  The person on the other end said, "When do you want it?"

I asked what times they had available in the next two weeks.  She
answered, "What's convenient for YOU?  We'll make it work from our
end."  (I almost fell on the floor from the shock.)  I suggested a time
and then she said, "we'll get hold of the electrical inspector and
schedule them for the same time."

Quite the contrast to my experience in Minneapolis where I had to have
electrical work done after a storm knocked down the wires to my house
and it still wasn't inspected two years later when I sold the house,
despite several calls to the Inspections Department to schedule one.

Bring on the McKinsey Report.
Barbara Nelson
Burnsville
Once and future Minneapolitan


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