I would rather just disable the alert (not the monitor) and run a visual check of health services (ie. check if they are in an unhealthy state). We've run into an issue where admins are getting Health Service Heartbeat Failure alerts, they log onto the system and then complain that they were able to log in, found nothing wrong, but still received an alert. They consider this "noise" as it happens frequently and are ignoring the alerts as such.
We've resolved to only alert/notify when a "Failed to Connect To Computer" alert is produced, which we, and 'they', know means the system is not "pingable" and cause for more investigation. If when our daily visual check finds unhealthy agents, then we (SCOM administrators) can check the service as such. Thanks for the advice! Sven From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Holman Sent: Tuesday, April 08, 2014 3:32 PM To: [email protected] Subject: [msmom] RE: Disable Health Service Heartbeat Failure alerts, but keep Computer Not Reachable/Failed to Connect to Computer Don't disable the monitor. The HB failure monitor runs a diagnostic and a recovery that sets the health state of the Computer Unreachable monitor, which drives the Alert from that statechange. However, you can override the HB failure monitor to not alert, while still being enabled. That said - why? If a HB failure exists, the service hosted by the computer is unmonitored. This is considered just as critical as an old school thinking "ping failed". From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Sven Wells Sent: Tuesday, April 8, 2014 2:21 PM To: [email protected]<mailto:[email protected]> Subject: [msmom] Disable Health Service Heartbeat Failure alerts, but keep Computer Not Reachable/Failed to Connect to Computer Hello, Does anyone know of a way to disable the Health Service Heartbeat Failure alerts, but keep the Computer Not Reachable alerts (ie. Failed to connect to computer)? I thought that part of the diagnostics for a "Health Service Heartbeat Failure" alert was to ping the computer and if it did not respond then a "Failed to Connect to Computer" alert would be thrown, so, I'm thinking if I disable the "Health Service Heartbeat Failure" monitoring then I'm also disabling the "Failed to Connect to Computer". Am I overthinking this? Thanks, Sven Sven Wells SYSTEMS ADMINISTRATION SPECIALIST Communication and Infrastructure Services TIP - Technology, Innovation and Performance Wilmington NC HQ PPD Phone +1 910 558 6870 [email protected] <mailto:[email protected]>www.ppdi.com <http://www.ppdi.com/> This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient or a person responsible for delivering this transmission to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any manner. This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient or a person responsible for delivering this transmission to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any manner.
