Hi All, I wanted to see if others in the community had tried/implemented System Center Service Manager in their environment and wanted to see if they would recommend implementing SCSM for change management, help desk ticketing, and software/hardware asset management tracking. We have an existing help desk software that is somewhat tied into our SCCM data with some custom coding on the help desk software to retrieve the data, but the asset management data is frustrating our administrative staff as the data isn't very accurate because of the way applications are installed. (Eg. Some have Add/Remove Program entries, some are based on files installed, etc)
What I've found in SCCM is that it collects a lot of data, but sometimes it requires customized queries to specifically identify executables, installed paths, and Add/Remove Programs and associate it with certain applications. If I was to implement SCSM, does it integrate with SCCM's inventory data easily and how accurate are the results? Does SCSM have the smarts to figure out what software is installed based on Add/Remove Program and inventoried EXEs automatically, make use of those custom queries from SCCM, or do we need to purchase additional 3rd party products that integrate with SCCM/SCSM to get accurate results. Just trying to get feedback in case SCSM can do the job better and has better integration with SCCM. Thanks, Edward Woo
