Just stick to not letting users know CM even exists. :) My end users never knew anything changed. We used a third party self service portal prior to CM12 and we continued that after.
From: [email protected] [mailto:[email protected]] On Behalf Of Beardsley, James Sent: Thursday, June 27, 2013 2:27 PM To: [email protected] Subject: [mssms] CM12 - End-user perspective videos We're close to starting our CM12 migration and I'm looking to provide our help desk manager some info on the changes that will affect the end-user. In the past with CM07, we never taught the users how to use Run Advertised Programs and we always hid all pop-up notifications and installations so everything (if possible) was a silent install. Any software they request would have be initiated through the traditional way of contacting the help desk. With CM12, I'd like to change that so I'm making the case to management that we should take advantage of the more user friendly Software Center and the Application Catalog and put out instructions and offer training on the new way they can request software. Is anyone aware of any videos that provide a crash course of CM12 from the end user perspective that I could share with the help desk? I went through some of the new MMS videos and YouTube but I couldn't find exactly what I needed. Before I start putting together my own, I figured I'd ask the community. Or if there are any really well documented blogs/sites, that might be sufficient. Thanks, James Beardsley | Firm Technology Group Dixon Hughes Goodman LLP [Description: Description: Description: cid:[email protected]] ________________________________ IRS Compliance: Any tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties imposed under the Internal Revenue Code or applicable state or local tax law or (ii) promoting, marketing, or recommending to another party any transaction or matter addressed herein. ________________________________ Confidentiality Notice: This e-mail is intended only for the addressee named above. It contains information that is privileged, confidential or otherwise protected from use and disclosure. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, or dissemination of this transmission, or taking of any action in reliance on its contents, or other use is strictly prohibited. If you have received this transmission in error, please reply to the sender listed above immediately and permanently delete this message from your inbox. Thank you for your cooperation. ________________________________ Confidentiality Notice: This e-mail is from a law firm and may be protected by the attorney-client or work product privileges. If you have received this message in error, please notify the sender by replying to this e-mail and then delete it from your computer. ________________________________ Confidentiality Notice: This e-mail is from a law firm and may be protected by the attorney-client or work product privileges. If you have received this message in error, please notify the sender by replying to this e-mail and then delete it from your computer.
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