See http://blog.configmgrftw.com/?p=88 and http://blog.configmgrftw.com/?p=89

J

From: [email protected] [mailto:[email protected]] On 
Behalf Of Trevor Sullivan
Sent: Wednesday, September 25, 2013 5:17 PM
To: [email protected]
Subject: RE: [mssms] Random unplanned reboots after update deployment

Check the Windows Application or System event logs. If the Windows Update Agent 
was the cause of the reboot, it will be noted in there.

Cheers,
Trevor Sullivan

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Daniel Ratliff
Sent: Wednesday, September 25, 2013 5:02 PM
To: '[email protected]'; '[email protected]'
Subject: RE: [mssms] Random unplanned reboots after update deployment

This is a known issue. we saw it to. I think it's automatic updates settings 
but I'll check tomorrow to be sure, unless someone else replies sooner.

-Daniel Ratliff

-----Original Message-----
From: Reavis, Mike [[email protected]<mailto:[email protected]>]
Sent: Wednesday, September 25, 2013 05:57 PM Eastern Standard Time
To: [email protected]<mailto:[email protected]>
Subject: [mssms] Random unplanned reboots after update deployment

We are running an SCCM 2012 SP1 environment, and after many meetings and 
discussions we convinced management to change over from the WSUS servers to 
letting SCCM deliver updates.  The GPOs that had configured WSUS have all been 
set to not configured, a GPUpdate run on all systems, the client policy set to 
enable the update agent and a policy reset on all clients 2 days later as well 
to ensure they have the current SCCM policies.

When we deployed to the pilot systems we included a reboot to ensure the 
updates were applied for valid testing, completed with a 6 hour countdown time. 
This worked great for the most part, only issue was that the countdown was 
based on when the client saw and installed the updates sometimes caused the 
reboots to happen with minimal warning. We believe this we have resolved this 
by adjusting our deadlines.

Now we setup our primary deployments for update deployment to sections of our 
whole organization and suppressed the reboots, but had to put them on hold due 
to reports from some of our offices of systems rebooting with no warning. From 
what I saw on the reboot coordinator log it appeared that the system rebooted 
around 3am, but the user had no warning. In the past I ran updates in both 2003 
and 2007 shops and when I suppressed the reboots, the system did not reboot. We 
need to find out now what caused the reboots before we can continue deploy the 
updates.

I ran the whole process on a VM client last night and it appear to be working 
normal, with a nag from SCCM to reboot that I had an option to cancel. No 
countdown timers, I thought all was good. I came in this morning and the system 
had rebooted. I reset the lab with 2 VMs this morning, they patched, and have 
the nag in the system tray. 3 hours later they are still idling with reboot.

My best guess is that some left over Windows Update function may be seeing the 
reboot pending state and causing the reboots, but no proof at this point. Where 
should I look to see what is actually causing the reboots? As the timer never 
shows up in the sys tray I am thinking it has to be outside of SCCM but after 2 
days of log trolling too befuddled to see it.

Thanks
Mike Reavis

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