Hi John, I've had similar problems but only a small percentage of failures say maybe 20-30 out of 1300 seats - and that number appears to be diminishing after subsequent version deployments.
I initially had a similar problem moving from Flash 12 to 13. What I ended up doing was building in an MSI uninstall command for Flash 12 prior to the Flash 13 msi installer executing. My original deployment script just ran the Flash 13 msi and I was relying on the built in Adobe Flash upgrade engine to remove the old version. I've continued to have sporadic failures upgrading the incremental flash 13 versions so I've backed off a bit with the updates as it was simply causing us to much work with remediating failed installations which as you say, you only become aware of once a client calls you to advise that flash object aren't loading in their Internet Browser. I'm still only 1 version behind but now tend to be a bit more organised with notifying clients of updates, scheduling an early morning deployment timeframe to minimise failures and then asking the guys on the Service Desk to follow up on any reported failures. If you get a solution / workaround from Adobe, I would be interested to hear from you. Would it have anything to do with Configuration Manager and Windows Installer Product Code management? I'm deploying Adobe Flash to our Windows 7 computers using the app model. Cheers Damon -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Marcum, John Sent: Thursday, 26 June 2014 4:11 AM To: '[email protected]' Subject: RE: [mssms] RE: Flash Not Being Detected For me I can't make that argument. The attorney's own the Firm. Whatever they wanna do is business use. :-) I just wish I could get someone from Adobe to speak with about this. It's frustrating! -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of John Aubrey Sent: Wednesday, June 25, 2014 12:48 PM To: '[email protected]' Subject: RE: [mssms] RE: Flash Not Being Detected Makes sense. I had an issue that sounds just like that. Ran the installer, looks good, but no Flash. I'm still stuck on the fact that I'm pushing out Flash when it has 0 business use. At first it was for Youtube, but it's not needed anymore. At least people can watch March Madness still. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Marcum, John Sent: Wednesday, June 25, 2014 1:41 PM To: [email protected] Subject: RE: [mssms] RE: Flash Not Being Detected If anyone cares..... This is what I've learned. When I deploy Flash 13 or 14 from the msi installer at a certain point in the install it looks for the msi that was using to install Flash 10. It can't find that so it craps out. However it does not error, it exits cleanly and it writes an entry to ARP. Flash is just not really installed. This leaves the machines in a broken state and sends back false success message to CM. When I deploy Flash 14 from the exe installer it works as expected. I've tried reaching out to Adobe via their support forums but have had zero replies. I can't find a contact number anywhere so I can't call them. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Marcum, John Sent: Sunday, June 22, 2014 3:11 PM To: [email protected]; [email protected] Subject: [mssms] RE: Flash Not Being Detected This is not being deployed via SCUP. However Thursday night adobe updates did go out via SCUP. I'm not sure if the issue started before or after Thursday. ----- On 06/22/14, at 13:26, [email protected] <[email protected]> wrote: We saw symptoms like that with a flawed catalog from Adobe back in March using CM 07. Adobe ended up having to fix it, details here (maybe there are some things you can check): https://forums.adobe.com/message/6013343 Regards, Gregory L. Reilly, CISSP CEH ITILF MCP Workstation Security Specialist | Workstation Engineering & Operations | Global Service Operations This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. From: [email protected] [mailto:[email protected]] On Behalf Of Marcum, John Sent: Sunday, June 22, 2014 11:32 AM To: SMS List ([email protected]) Subject: [mssms] Flash Not Being Detected I recently deployed Flash 13 from ConfigMgr 2012. My package consisted of the Flash uninstaller and the Flash msi. I run the uninstaller first to make sure that the systems were clean followed by the Flash msi installer. When my users go to sites that contain Flash it is not detected. Checked add/remove programs shows that Flash 13.xxx ActiveX is installed. Users are using IE9 and Windows 7 x86. If I go to the adobe site and install Flash from there it works. For testing I deployed Flash 14 to a couple users who were having the issue. The same thing happens with 14. So again, I go and install Flash from the internet. Checking Add/Remove programs afterwards shows two identical entries for Flash Active x 14. The only difference is the size of the installations. Further testing today seems to indicate that if a new user logs into a machine where Flash is broken Flash works for that user. Has anyone else seen anything like this? ________________________________ John Marcum MCTP, MCTS, MCSA Sr. Desktop Architect Bradley Arant Boult Cummings LLP ________________________________ [H_Logo] ________________________________ Confidentiality Notice: This e-mail is from a law firm and may be protected by the attorney-client or work product privileges. 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