Email didn't come through...maybe you need to walk it across the parking lot next time!
We've heard from a few 9020 customers and I believe an updated BIOS rev fixed it. As a rule of thumb, if Dell's CCTK, OMCI, PowerShell Provider, etc. works on one model/system, but not another.....it's going to be a BIOS issue 99% of the time as these tools are platform agnostic. If a function of the tools doesn't work on any system, but you can manually change the BIOS settings, then it's probably NOT a BIOS issue. What version of BIOS are you using on the 9020's that are having issues? Thanks, Warren From: Donnie Taylor [mailto:[email protected]] Sent: Monday, September 15, 2014 10:37 AM To: [email protected] Subject: RE: [mssms] RE: OptiPlex 9020s - BitLocker TPM Security Not Being Set by Task Sequence I will shoot this to Warren @Dell and see if he can has seen this or if this has been fixed. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Andrew Craig Sent: Monday, September 15, 2014 1:35 AM To: [email protected]<mailto:[email protected]> Subject: [mssms] RE: OptiPlex 9020s - BitLocker TPM Security Not Being Set by Task Sequence http://andrewdcraig.wordpress.com/2013/02/18/enable-tpm-in-a-task-sequence-dell/ There is an error in some versions of Dell's CCTK. "cctk -tpmactivation=activate -valsetuppwd password" That is a space instead of = at valsetuppwd And after enabling+rebooting you might also get a F10 prompt to confirm the ownership change on the chip... Maybe helps... Maybe Dell have fixed/improved CCTK since I wrote this post. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Murray, Mike Sent: 11 September 2014 00:50 To: [email protected]<mailto:[email protected]> Subject: [mssms] OptiPlex 9020s - BitLocker TPM Security Not Being Set by Task Sequence I got this from one of our techs. This works on our other models, but the 9020 isn't cooperating. It's running the latest BIOS. Anyone else experience this? The task sequence step used to Activate and Take Ownership of TPM doesn't seem to be working properly for OptiPlex 9020 models. The behavior we are noticing is that TPM remains in a turned-off state, so the Encryption process isn't able to launch while imaging. I have been successful by manually enabling these settings in BIOS prior to Imaging. Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.
