How do you all handle supporting remote users? Almost everyone I talk to needs 
a tool that works over the internet.

From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On 
Behalf Of Art Flores
Sent: Tuesday, November 29, 2016 6:06 PM
To: mssms@lists.myitforum.com
Subject: [mssms] RE: Would you use ConfigMgr Remote Control if it actually 
worked?

[External Email]
Same here, we haven’t had any issues with remote control, help desk, tier 2, 
tier 3, and other IT technical support staff all use it.

From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> 
[mailto:listsad...@lists.myitforum.com] On Behalf Of Heaton, Joseph@Wildlife
Sent: Tuesday, November 29, 2016 4:48 PM
To: mssms@lists.myitforum.com<mailto:mssms@lists.myitforum.com>
Subject: [mssms] RE: Would you use ConfigMgr Remote Control if it actually 
worked?

Hmm.  Config Mgr remote control is our primary tool for remoting into users’ 
computers.  No major issues with it here.

From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> 
[mailto:listsad...@lists.myitforum.com] On Behalf Of Marcum, John
Sent: Tuesday, November 29, 2016 2:40 PM
To: mssms@lists.myitforum.com<mailto:mssms@lists.myitforum.com>; 
mdt...@lists.myitforum.com<mailto:mdt...@lists.myitforum.com>
Subject: [mssms] Would you use ConfigMgr Remote Control if it actually worked?

How many of you would like to use ConfigMgr remote control however it’s limited 
functionality prevents you from doing so? Worse still is that you are likely 
paying for some other remote control solution because remote control in 
ConfigMgr just doesn’t meet your needs. If you agree and you’d like to see 
improvements made in the current remote control offering in ConfigMgr please 
vote up my item on connect.

https://connect.microsoft.com/ConfigurationManagervnext/feedbackdetail/view/3113536/make-configmgr-remote-control-more-useful





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