I would bet on an application or setting for the printers causing this problem.
If you can identify the problem you could remove it in the task sequence before the upgrade. Thanks, Jeff Jerousek<mailto:[email protected]> From: [email protected] [mailto:[email protected]] On Behalf Of Bradley, Matt Sent: Tuesday, December 6, 2016 8:15 AM To: [email protected] Subject: RE: [External] Re: [mssms] W10 Upgrade & Printer Issues So far every newly imaged machine works ok with these same printers. We were really banking on the in-place upgrade being our go-to solution for switchover. The labor savings of not having to reinstall all the users applications is immense. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Troy Martin Sent: Monday, December 5, 2016 12:48 PM To: [email protected]<mailto:[email protected]> Subject: RE: [External] Re: [mssms] W10 Upgrade & Printer Issues …and what happens when wipe/load? Troy L. 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Microsoft Premier support is stumped too. This was part of our Windows 10 readiness project. Of the 21 machines I that successfully processed the in-place upgrade, 4 of them have this printing problem. That’s a 25% failure rate. Huge, game-stopping issue. At this point our entire in-place upgrade strategy is on halt, and we will not move forward with Windows 10 without Microsoft fixing the problem. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Adam Juelich Sent: Wednesday, November 16, 2016 9:45 AM To: [email protected]<mailto:[email protected]> Subject: [External] Re: [mssms] W10 Upgrade & Printer Issues Did you update your drivers on the Print Server for Windows 10? On Mon, Nov 14, 2016 at 1:45 PM, Bradley, Matt <[email protected]<mailto:[email protected]>> wrote: I’ve got a few users, after doing the W10 in-place upgrade, that are experiencing a strange printer issue. When they go to print from Word, Notepad, whatever, it says there are no printers installed. Printers do show up in Devices & Printers, though, and you can print a test page. I’ve tried uninstalling and reinstalling the printers, restarting the printer spool, nothing. Strangely enough, if you go ahead and click print, it still prints. But you can’t select different printers to print from, because it says there are none installed. I’m getting ready to open up a ticket with premier support (not hopeful there), but wanted to touch base with the collective first. ________________________________ Legal Notice: This email is intended only for the person(s) to whom it is addressed. If you are not an intended recipient and have received this message in error, please notify the sender immediately by replying to this email or calling +44(0) 2083269015 (UK) or +1 866 592 4214 (USA). This email and any attachments may be privileged and/or confidential. 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