Locking of the account happens very rarely...but if it does help is a phone call away to solve the problem.
As regards, program installations, they are done within a working day - or if critical, immediately. The same policy works for other Users but we do not have any problems. And our NW Admin & Sec Policy is very transparent, always available for browsing, formed by a committee of Users, subject to progressive change and allows Users to ask and know why a certain setting is being done. Thank you for your response and time ! CR ==Original Message== Subject: RE: User Outbursts - How to handle ? From: Martin Blackstone <[EMAIL PROTECTED]> Date: Sun, 28 Jul 2002 20:46:45 -0700 X-Message-Number: 2 I see two sides. One is simple. It's the companies equipment and policies. If he doesn't like it, quit. The other side is tougher. It sounds like there may be issues with responding to problems and requests. If in fact there is nobody to unlock an account on a weekend, or be on top of issues, then you have other problems you need to think about. While security is a huge part of your job, it should not hinder people from doing theirs. If people are expected to work on weekends, then someone should be available to do things like unlock accounts. As for software installs, do you have a policy for this (something like requests for installs will be fulfilled within one working day or whatever)? I don't know how big your company is, or how high the risk is. Can you enlighten us a little more? There is a fine line in IT that helps create the love/hate atmosphere. If you are doing things just because you can, that's just dumb. If you are doing things because of specific reasons or experiences, then perhaps letting the others in on that may help. When I started at my company, the last IT guy had beat them senseless. They were like scared kids. They weren't even allowed to have desktop wallpaper and in fact a few had been ripped new ones for it on a number of occasions. When I create or change a policy, I don't just tell the users how its gonna be. I explain why the changes are taking place and what has led to the decision. They are usually very accepting after knowing why. -----Original Message----- From: C.Rajagopalan [mailto:[EMAIL PROTECTED]] Sent: Sunday, July 28, 2002 8:35 PM To: MSWinNT Discussions Subject: OT: User Outbursts - How to handle ? [snip] ------ You are subscribed as [email protected] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to [EMAIL PROTECTED]
