I think very very simple surveys -- or a standard brightly colored
"Feedback" button that's visible from a tool's page -- are useful.
Asking 1/1000 users of tool X a single open-ended question ("please
give us feedback on X" or "how is X working for you"?) can be a handy
way to encourage brief input from a cross-section of users, many of
which would not otherwise comment at all. And for some tools (such as
UploadWizard) there is no obvious place to leave comments, and opening
Bugzilla is a new-tab + multi-step process away.
SJ
On Tue, Apr 29, 2014 at 3:47 PM, Mark Holmquist <[email protected]> wrote:
> On Tue, Apr 29, 2014 at 12:30:57PM -0700, Oliver Keyes wrote:
>> Geneally speaking my advice to the multimedia team would be "don't go near
>> surveys". I've done a lot of them in the last 3 years, and the one thing
>> I've learned is that surveys are very, very difficult to get right. Another
>> thing I've learned is that if you don't get them right, the results are
>> meaningless and it's hard to tell when that happens.
>>
>> As I understand it, Jared's team is hiring a qualitatively-focused UX
>> researcher or two in the upcoming budget to do research around design and
>> feature usage; we should hold off until they come in, first because they're
>> simply going to be better at it than we are, and second because it's
>> probably going to be frustrating for them if they come in and find a tool
>> locked in as How We Do Things (and frustrating for us if they want to
>> change that tool):
>
> Hi, Multimedia list!
>
> Just thought I'd cross-post this reply to my call for help with surveys
> [0] on the analytics list.
>
> I'm sort of of the mind that skipping the survey for UploadWizard is a
> good idea, especially now that I've thought about it more - using a survey
> from a third-party site is silly for logged-in users, because logged-in
> users will know how to use the talk pages and/or bugzilla.
>
> Thoughts?
>
> [0] http://lists.wikimedia.org/pipermail/analytics/2014-April/001911.html
>
> --
> Mark Holmquist
> Software Engineer, Multimedia
> Wikimedia Foundation
> [email protected]
> https://wikimediafoundation.org/wiki/User:MHolmquist
>
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--
Samuel Klein @metasj w:user:sj +1 617 529 4266
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