Hi folks,
I am delighted to share the latest survey results for Media Viewer.
This invaluable user feedback is helping us evaluate what our users think of
this tool and address issues that are important to our community.
As of May 5, we had collected 1,727 responses in eight different languages:
Catalan, Dutch, English, French, Hungarian, Spanish and Portuguese. Most of the
responses came from these three large pilots: Dutch, French and Hungarian.
Here are our key findings:
• 65% of survey respondents find Media Viewer useful, across all languages.
About 28% do not find it useful, and 7% are not sure.
• 73% of readers find the tool useful -- more so than editors (66%) or active
editors (49%).
• The majority of survey respondents are readers (56%), but editors (30%) and
active editors (14%) are well represented.
• Approval rates have been increasing over time (e.g.: Hungarian approval
started around 42%, and is now up to 57%).
• More users found Media Viewer useful on sites in English (72%) or French
(71%) than on sites in Dutch (53%) or Hungarian (57%).
• Here are the most frequent requests from 1,140 comments:
• Want zoom (21%)
• Too slow (20%)
• More image sizes (8%)
• Want full screen or larger images (5%)
• Can't find info (5%)
We’re learning a lot from this feedback and already developing solutions to
address these issues.
For a full report with graphs and our next steps, visit this results page:
https://www.mediawiki.org/wiki/Multimedia/Media_Viewer/Survey/Results_-_05-05-2014
For more detailed survey data, check out this spreadsheet:
http://ur1.ca/ha662
We hope you too will find this feedback helpful. Surveys like these are
invaluable for hearing what users think of our tools, as well as for
prioritizing which issues to address first.
We plan to post more survey updates next week, with a focus on the Spanish and
Portuguese releases — and again at the end of May, after the English and German
releases.
Regards as ever,
Fabrice
_______________________________
Fabrice Florin
Product Manager, Multimedia
Wikimedia Foundation
https://www.mediawiki.org/wiki/User:Fabrice_Florin_(WMF)
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