FYI & A Ur's M.K.
"making impossible possible". ----- Forwarded Message ---- From: "[email protected]" <[email protected]> To: [email protected] Sent: Friday, 27 February, 2009 10:57:44 AM Subject: IBM _ ITIL SERVICE MANAGEMENT COORDINATOR - BANGALORE, CHENNAI Hi, We have a opening with IBM – Bangalore, Chennai Technology – ITIL Service Management Coordinator #Job description • Overall responsibility for the resolution of all problems and implementation of changes • Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management Policy & Procedure, Effective Incident Management & Known Error Control & reduction of Issues & APAR • Meet the process guidelines of supported Processes (Problem, Change, Reporting, CIRATS, Incident, Availability, & Capacity). • Drive Backlog Reduction, Effective queue management and ensure high-standard of ticket quality as per the stated KPI/Target • Effectively address all the issues in daily and weekly reviews with the customer/SDM • Effective use and compliance to all utilized support Tools • Ensure complete deliverables to agreed operational activities • Minimize the impact of problems on the availability of services Drive proactive quality improvement Produce weekly Problem & Change management statistics, independently generates solutions based on analytical skills and business knowledge while analyzing client business requirements. #Pre-requisites • 3+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management • ITIL Foundations Certified • Willing to work in a 24x7 environment #Required Skills • Excellent verbal and written communication • Applied Knowledge of ITIL best practices. • Multitasking and coordination skills. Ability to co-ordinate work between teams across geographies • Self motivated self starter and can handle responsibilities with minimal supervision • Expertise on atleast one of the following disciplines: Incident, Problem or change management. • Should be able to Manage an IT incident escalation through to service restoration while demonstrating ownership. • Demonstrates analytical ability and creativity in resolving problems • Be able to identify opportunity for and implement process improvements. • Structured reporting skills. • Basic Windows 2000/XP Operating Systems knowledge and Microsoft Tool Suite knowledge Desirable skills • Expertise on atleast one of the following disciplines: Incident, Problem or change management. • Executive alerting and CAB knowledge • DR & BCP handling skills. • Basic understanding of Lotus Notes V7.0 Mail and Database usage Required • IT Savvy, Basic Networking Concepts : Applied • Demonstrates professional knowledge of client´s environment : Applied • Platform and systems development and systems/network operations : Applied • Demonstrates analytical ability and creativity in resolving : Applied • Client personnel to implement technical solutions : Applied • English: Fluent Experience – 4+ years If you or any of your friends interested please forward your updated resume ASAP with the following details : Total experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : Thanks Laxman Technical Recruiter Bangalore http://www.mpriority.com/ Tel: 080-25279291 Disclaimer: The sender of this email is registered with naukri.com as Priority Solutions ([email protected], 3122, 1st Floor, 6th C Main, Indiranagar, Bangalore, Karnataka - 560008) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: 1. Report abuse by forwarding this email to: [email protected] 2. You can also Block this Company from searching your resume in the database. Please note that Naukri.com does NOT endorse any requests for money payments, or sharing of bank account details. To be on the top of Employer's Resume Search Update Your Resume Now Your CV has only 30 seconds to impress a Recruiter. Use Resume Services & see the difference! Ads by Google 10 Interview Tips Jobs Advice Partner Sites Find your dream match on Jeevansathi.com Get career advice on asknaukri.com Buy/Sell/Rent Property on 99acres.com Build your professional network on Brijj Sponsored Links Try visual studio 2008. It's Free Add more friends to your messenger and enjoy! Go to http://messenger.yahoo.com/invite/ --~--~---------~--~----~------------~-------~--~----~ ___________________________________________________________________ Welcome to Maa Vee Maa Kaa Nanbargal valai Kuzhu (Friendship Group)! This group is purely of the Youth, by the Youth and for the Youth. Utilize this group to post your views & messages. ___________________________________________________________________ To post to this Maa Vee Maa Kaa group, send your emails to [email protected] Regards, Owner, Maa Vee Maa Kaa. -~----------~----~----~----~------~----~------~--~---
