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"making impossible possible". ----- Forwarded Message ---- From: "[email protected]" <[email protected]> To: [email protected] Sent: Fri, 23 April, 2010 5:09:23 PM Subject: We are Looking for Network Security Engineer for CMM5 telecom in B'lore/ Chennai Dear Candidates, Greeting from iQuest Consultants We are pleased to inform you that we have an urgent opening with our client C&W India (Cable and Wireless) Its telecom CMM5 About Company: Cable&Wireless has a history which stretches back more than 100 years. Throughout this time we have been in a state of constant evolution, adapting to the needs of a changing communications marketplace. We are now embarking on “one of the biggest business turnarounds attempted in British industry in the last 50 years” (The Sunday Times, Feb 2 2006), so it’s a very exciting place to be right now! We are now aiming to redefine the global telecommunications market – instead of “following the flock” we are breaking the mould and talking to our customers about their business, not ours. We want to lead the market by exceeding our clients’ expectations, first time, every time. We recognise that the only way we can deliver on our promises, is with talented people and this is why our people are the most important product or service we have! OVERALL ROLE PURPOSE As a member of the Hosted Security Networks Support team you will be responsible for maintaining the smooth operation of all aspects of customers’ hosted infrastructure. Essentially a support role, the core activities include customer liaison, diagnosis and resolution of faults, investigation into recurring issues, planning and implementing of change and offering technical advice to customers. You will be a proven troubleshooter with an excellent understanding of the OSI Model and strong networking skills, ideally with a cross skill of Network and Security devices. Specifically, this will include: • Troubleshooting and resolution of incidents, working to critical SLA’s. • Configuration and routine house keeping, including layer 2/3 troubleshooting, device upgrades and replacements. • Planning and implementing of customer and internal changes, based around an ITIL framework. • Raising vendor fault tickets, managing the replacement and return of failed devices with hardware suppliers in accordance with SLA. Utilising escalations matrices where required. • Coaching other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion. This will typically include producing documentation and/or developing and delivering technical briefings or coaching sessions for colleagues. • Taking an active role in your own development and working towards gaining industry recognised certification in the core products supported in addition to developing other technical and interpersonal skills. Ability to learn on the job with a view to managing new devices and technologies. • You will be expected to work in shifts (including night shifts) KEY ACCOUNTABILITIES • Working to predefined SLAs & KPIs • Maintaining accurate logs via ticketing systems WORKING RELATIONSHIPS AND INTERFACES • Hosting – Techops • Customers • Hosting 3rd Line • Hosting Frontline TECHNICAL COMPETENCIES (Skills and Experience) Essential • Excellent customer communication skills • Proven troubleshooting ability • Capable of prioritising and managing high volume workloads from multiple sources , working to strict SLA’s • Team and individual working skills Desirable • CCNP • CCSP Qualifications • CCNA or equivalent knowledge Location: Chennai ( Initial 3 months in Bangalore) Candidate will have to work on 24/7 shift (7:30 to 2 ; 2 to 10; 10 to 7:30) Kindly let us know your interest in this requirement and also send us your update RESUME in WORD FORMAT immediately with the following details : 1. Current ctc: 2. Expected ctc: 3.Relevent Experience: 4. Notice period: Thanks & Regards, Kirti S iQuest Consultants [email protected] Member of ERA - Executive Recruiters Association) URL - www.iquest-consultants.com Mobile: 91-9372631460 Disclaimer: The sender of this email is registered with naukri.com as I Quest Consultants ([email protected], Prabhadevi Appartments Plot No 22, Behind ABC, Farms, Off Salunke Vihar Road, Kondhwa, Pune, 411048 Kondhwa, PUNE, Maharashtra - 410401) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: 1. Report abuse by forwarding this email to: [email protected] 2. You can also Block this Company from searching your resume in the database. Advisory: Please do not pay any money to anyone who promises to find you a job. 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