*Customer Support Employee (CSE):* May I help you?
*Customer*: Yes, well, I'm having trouble with WordPerfect.
*CSE*: What sort of trouble?
*Customer:* Well, I was just typing along, and all of a sudden the words
went away.
*CSE:* Hmm. So what does your screen look like now?
*Customer*: Nothing.
*CSE:* Are you still in WordPerfect, or did you get out?
*Customer:* How do I tell?
*CSE:* Can you see the C: prompt on the screen?
*Customer:* What's a sea-prompt?
*CSE:* Never mind. Can you move the cursor around on the screen?
*Customer:* There isn't any cursor: I told you, it won't accept anything I
type.
*CSE:* Does your monitor have a power indicator?
*Customer*: What's a monitor?
*CSE:* It's the thing with the screen on it that looks like a TV. Does it
have a little light that tells you when it's on?
*Customer:* I don't know.
*CSE:* Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?
*Customer:* Yes, I think so.
*CSE:* Great! Follow the cord to the plug, and tell me if it's plugged into
the wall.
*Customer:* I can't. It's dark out here.
*CSE:* Dark?
*Customer:* There's a power outage.
*CSE:* A power... A power outage? Aha! Okay, we've got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came in
with?
*Customer:* Well, yes, I keep them in the closet.
*CSE:* Good! Go get them, and unplug your system and pack it up just like it
was when you got it. Then take it back to the store you bought it from.
*Customer:* Really? Is it that bad?
*CSE:* Yes, I'm afraid it is.
**
*Customer:* Well, all right then, I suppose. What do I tell them?
*CSE:* Tell them you're too stupid to own a computer.
--
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