Ur's 

M.K. 

"making impossible possible" 



----- Forwarded Message ----
From: iQuest Consultants <[email protected]>
To: [email protected]
Sent: Thu, 28 October, 2010 12:56:08 PM
Subject: Urgent Opening for Configuration Management Administrator in 
Kerala-Trivandrum

Hi All,

Hope you are in good health!

We have a urgent opening for the position of Configuration Management 
Administrator- Service Management - TRI0005D IN-Kerala-Trivandrum With E N Y 
trivandrum.Please see the Job Discription befor sending your profile.

Interview location:- Pune
Job location:-Kerala-Trivandru.
Interview date- 13th & 14th Nov 10 

J.D:-
Configuration Management Administrator- Service Management

Responsible for administration of the configuration management process 
including 
tracking compliance and completing defined tasks.

The role helps to insure that the mechanics of the process are monitored and 
that the organization is in compliance with the process. The role also assists 
process owners by providing reporting and analysis of process operations with a 
goal toward improving efficiencies and costs. The role will also assist in 
completion of routine work requests associated with the process.

Client responsibilities

â–º Interacts with and influences team members. Frequent contact with other IT 
Services personnel.
â–º Broad range of work, sometimes complex and non routine, in variety of 
environments
â–º Performs proactive checks and balances to identify compliance anomalies
â–º Maintain and complete compliance reports and post in appropriate 
repositories.
â–º Review compliance reports and identify opportunities for 
processes/procedural improvements
â–º Support process improvement projects and process deployments
â–º Assist in process audits
â–º Follow scripted procedures to deal with process anomalies
â–º Check the successful completion of reconciliation batch jobs
â–º Undertake Configuration Librarian role
â–º Assist in the validation of configuration data


People responsibilities

â–º Should have good people management skills with ability to lead and motivate 
the team
â–º Conduct performance reviews and contribute to performance feedback for all 
levels of staff
â–º Contribute to people initiatives including recruiting, retaining and 
training
â–º Understand and follow workplace policies and procedures
â–º Determine when to escalate to management as opposed to following scripted 
procedures, depending on the seriousness of the anomaly.
â–º Analyze process data to identify trends and discover anomalies



Skills Requirements

â–º BE/BTech/MCA/BSc
â–º 2 years experience in an Operational role
â–º 1 year experience in a Service Management role with exposure to Change and 
Release Management
â–º 1 year experience in a Configuration Management role
â–º Understands and uses appropriate methods tools and applications
â–º Demonstrates analytical and systematic approach to problem solving
â–º Takes initiative in identifying and negotiating appropriate development 
opportunities
â–º Demonstrates effective communication skills
â–º Contributes fully to the work of teams
â–º Can plan, schedule and monitor own work (and that of others where 
applicable) competently within limited time horizons
â–º Is able to absorb and apply new technical information
â–º Is able to work to required standards and to understand and use the 
appropriate methods, tools and applications
â–º Appreciates wider field of information systems, how own role relates to 
other roles and to the business of the customer
â–º Basic knowledge of the ITIL Service Lifecycles and Processes
â–º Basic knowledge of IT Operations, systems and infrastructure
â–º Working knowledge of ITIL Configuration Mgmt
â–º Experience with BMC Software Remedy- Atrium CMDB module


Certification Requirements

ITIL V3 Foundation Services Certification


Who we are

At Ernst & Young, we support you in achieving your unique potential wherever 
you 
are in the world - both personally and professionally. We give you stretching 
and rewarding experiences that keep you motivated, working in an atmosphere of 
integrity and teaming with some of the world's most successful companies. And 
while we encourage you to take personal responsibility for your career, we 
support you in your professional development in every way we can. You enjoy the 
flexibility to devote time to what matters to you, in your business and 
personal 
life. At Ernst & Young, we know it's your point of view, energy and enthusiasm 
that make the difference.



Kindly send us your updated RESUME in WORD FORMAT immediately mentioning the 
following details: 


Total IT Exp:
Relevant Exp:
Current CTC:
Expected CTC:
Notice Period:
D.O.B:

Thanks & Regards, 
Amit Kumar
Technical Recruiter
iQuest Consultants(Noida)
(Member of ERA - Executive Recruiters Association) 
Email: [email protected]
Mobile: +91 9911198523
www.iquest-consultants.com


Disclaimer:
The sender of this email is registered with naukri.com as iQuest Consultants 
([email protected], Prabhadevi Appartments Plot No 22, Behind ABC, 
Farms, Off Salunke Vihar Road, Kondhwa, Pune, 411048 Kondhwa, PUNE, Maharashtra 
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