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M.K. "making impossible possible" ----- Forwarded Message ----- From: Iqura Technologies Pvt. Ltd. <[email protected]> To: [email protected] Sent: Friday, 10 August 2012 6:24 PM Subject: Job | "Excellent openings for Quality and Infrastructure professionals" The sender of this email is registered with Naukri.com as Iqura Technologies Pvt. Ltd. Experience required for the Job: 7 - 12 years Job Location: Bengaluru/Bangalore, Chennai, Hyderabad, Pune Dear Candidate, Greetings!! > >We have an excellent opening with one of our client Cognizant for Bangalore >/Hyderabad/Chennai/Pune location. > >Exp-7-12 Yrs >Job location:Bangalore /Hyderabad/Chennai/Pune >Interview location:Your current location > >Job description: > >Operations Maturity Champion > > > > > > >Track: Quality and Process Role Title: Operations Maturity >Champion > > > > > > > >I. Position Summary >· Drive implementation of Operations Maturity (OM) >Framework across various engagements in IT IS practice > >· Enable delivery teams with best practices and >identifying service improvement opportunities > > > >II. Key Result Areas > >· Facilitate and ensure compliance to all elements of OM >framework by delivery teams > >§ Engagement level ownership and drive on DMI (TMI,AMI) and CSAT > >· Support delivery teams in the ideation of continual >service improvement themes and provide ongoing support and mentoring in the >execution using methodologies like Lean, Six Sigma and TRIZ > >· Ensure compliance of engagements with the ISO 20000 >standard throughout its tenure > >· Ensure compliance to IT IS Process Space, support >delivery during periodic audits and for closure of audit findings > >· Conduct process health check assessments to improve >effectiveness and efficiency of the processes and support delivery in closing >the gaps > >· Enable delivery teams to comply with IT IS metrics >framework and delivery performance review process in line with IT IS Process >Space > >· Support delivery teams in identifying risks, conducting >causal analysis and planning mitigation > >· Conduct training programs on ISO 20000, IT IS Process >Space and Lean Six Sigma (Yellow belt) > >· Assess the relevance of best practices implemented in >various engagements across the practice and support delivery teams in >implementing the same in their specific engagements > >· Participate in customer governance reviews as required >by the delivery teams > > > > > >III.Typical Responsibilities > > > >( Active participation in engagements as required ) > > > >Transition > > > >§ Review SoW and highlight gaps > >§ Provide recommendations for closure of gaps, wherever applicable > >§ Facilitate transition framework > >§ Facilitate process definition and stream lining / standardization of >processes, Review process documents and provide comments > >§ Metrics planning - Set up SLO/KPI, review operational definitions and >recommend changes if required > >§ Facilitate setting the governance structure > >§ Conduct process health assessments > > > > > > > >Steady State > > > >i) Compliance to IT IS Process Space > >· Conduct periodic reviews and ensure compliance to QMS > >· Best practices harvesting and sharing > >· Conduct process health assessments > > > > > >ii) Internal and External Audits > >· Work with DAG to ensure compliance to audit framework > >· Ensure project readiness for audits - internal, external and >customer > >· Drive closure of audit findings within agreed completion date > >· Drive process level improvements based on audit findings > > > >iii) Risk and Escalation Management > >· Facilitate brainstorming session for identification & mitigation of >project risks > >· Review risk portal to check if the risks are updated with right RPNs > >· Work with delivery teams in mitigating process related risks > >· Highlight escalations to the stakeholders and work with delivery to >identify and implement CAPA > > > >iv) Metrics Planning and Reporting > >· Review and validate applicability of SLA parameters and targets >defined for the project > >· Set up internal SLO/KPI if Customer does not specify SLO in SoW > >· Implement standard measurement systems > >· Review engagement performance on a weekly basis - analyze trends, >review breach analysis and ensure gap closure > >· Review MetBook for completeness & correctness of data > >· Review PMR deck > >· Participate in monthly project management reviews with senior >management > >· Assess DMI, review gaps and provide improvement recommendations to >delivery > > > >v) RCA/ CAPA > >· Review RCAs and CAPA (for Sev 0 / Sev 1 / Major incidents / >Escalations/ SLA Breaches) > >· Review CAPA resulting from CSS action items and ensure the delivery >team tracks it until closure > > > > > >Best Practice Sharing > > > >· Identify best practices adopted in the >engagement and share the same across engagements and locations > >· Evangelize best practice adoption at the >engagement and practice level > >CSI > > > >· Conduct brainstorming sessions and value >stream mapping for identification of CSI opportunities > >· Facilitate execution of Biz Ex projects / >STP/ SIP and drive compliance against the plan > >Governance > > >§ Participate in all transition governance review calls > >§ Participate in customer review meetings / customer visits > >§ Participate in Business Quality Council > > > >Training > >· Conduct OM framework trainings like Process >Space, Yellow Belt and ITIL > > >Customer Satisfaction > > >· Review customer feedback > >· Analyze feedback and identify improvement actions with delivery >teams > >· Drive improvement actions to closure > >People / Team > > > >· Act as a buddy for new hires > >· Complete mandatory training for self as identified through career >compass > > >IV.Degree of Independence/Supervision required > > >Independence: > >· Operates independently for routine activities > >Supervision: > >· Seeks Manager approval only for deviations and >exceptions > > >V.Team Management Responsibilities (wherever applicable) > >§ Not applicable > >VI.Qualification: > > >§ Education: Graduate degree > >§ Green Belt certification, ITIL Foundation > >§ Full time role in Quality in previous experience desired > > >If interested please send across your updated CV with below mentioned details. > > > >Details required: > >Full Name as in passport: >Total years of exp: >Relavent years of exp in Quality : >Relavent years of exp in Infrastructure: >Have you worked on ISO 20 K standards? >Do you have ITIL and six sigma certification? >Current Company: >Contract /Permanent employee? >Current CTC: >Expected CTC in figures: >Notice period: >Which location do you prefer(HYD/CHN/BLR/PUNE)? >Date of birth: >Highest degree:Regular or Correspondence? >Bachelor degree:Regular or Correspondence? >Year of passout? >Available on weekday for interview? >passport? > > > >Regards >Sowbhagya Is this job relevant to you? Yes No Your feedback would help us in sending you the most relevant job opportunities Disclaimer: The sender of this email is registered with naukri.com as Iqura Technologies Pvt. Ltd. ([email protected], No.62/03, 2nd Floor, 11th Cross,, Wilson Garden, Hombegowda Nagar,, BANGALORE, Karnataka - 560027) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: 1. Report abuse by forwarding this email to: [email protected] 2. You can also Block this Company from searching your resume in the database. Advisory: Please do not pay any money to anyone who promises to find you a job. This could be in the form of a registration fee, or document processing fee or visa charges or any other pretext. The money could be asked for upfront or it could be asked after trust has been built after some correspondence has been exchanged. 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