Hi Guy,
debugging this printing issue with Adobe Reader is not exactly easy.
Could you try to find out which article causes the problem - and then
idealy drill down the problem to some specify mediawiki markup snippet.
That would give me the chance to find out what is wrong.
Furthermore: which OS and which Acrobat Reader version was used?
While search the web I found the following advice ;)
"Yes, as suggested above, start using foxit for your pdf files. It's
free and better than adobe - and best of all, your files will print. Go
to www.foxitsoftware.com and download foxit reader 3.1.4. Your life
will immediately improve."
Regards,
Volker
Guy Y wrote:
Hi,
We received a complaint about issues with Adobe Acrobat and one of the
pre-made collections we provide:
"I clicked on PDF to create a PDF document of the book. The rendering
created fine and I am able to see all the pages in the book. However,
when trying to print the book, some pages will print and others will
not. The error I receive is from Adobe Reader saying "The document
could not be printed" and "There were no pages selected to print."
even though I had selected the whole document to print. I am able to
print some but not all indivudual pages however. Apparently there are
imbedded issues in the document that was created since I do not see
this issue with other PDF documents I have."
The issue appears to be with a template on the offending pages that is
marked [[Category:Exclude in Print]]. This error only happens in Adobe
Reader; it works fine in Foxit. Furthermore, if you go to "Print
Settings" and tell Adobe Reader to print Document rather than Document
and Markup, it prints those pages -- but it includes the
[[Category:Exclude in Print]] template.
It looks to me like a specific incompatibility between Adobe Reader
and [[Category:Exclude in Print]] but I wanted to rule out user error
(me). The book that triggered the error is here:
http://wiki.service-now.com/index.php?title=Book:Discovery
Thanks in advance,
Guy Yedwab
--
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fax +49 6131 2116392 55118 mainz
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