>From the Cloud-Sync service order page I tried to login using my user
ID and password -- but the page keeps saying that my user ID is
invalid.

I was, however, able to log in to my account from a separate browser
tab using the Order ID number. Once I did that I looked at my account
information and it shows the user ID that I have been using to log in.

The user id is an email address -- I am not sure if this is causing
the problem?

Thank you for your help.

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