Hi Susannah,
We are really sorry to hear that. We need some additional information to
investigate the issue. Please manually send the logs to
[email protected] from this folder:
C:\Users\<USER>\AppData\Local\MyLifeOrganized\Logs
We may also need the data file from your PC. Often a bug can only be
reproduced on your side.We treat all the data files provided by users very
carefully, respecting your privacy. The file is deleted immediately after
fixing the problem and is not saved anywhere. However, if you do not want
to send your file with personal content, you can remove the personal
information from it before sending not changing the structure. Please just
do the following:
- Run mlo.exe with the parameters of your file and the debugging key
The file mlo.exe YourDataFile.ml -DebugClearDatafile
YourDataFile.ml - full path to your data file
All tasks in this file will be renamed Task # 1, Task # 2 ...
- Save this file with a new name ("Save as ...").
IMPORTANT: check that the new test file does not have a cloud sync profile:
File-> Synhronization ...
Click [Delete], if any.
Do not sync this file to the cloud or wifi.
- Send us this file.
Meanwhile, please return to MLO 4 and wait for an update from us.
Thank you.
On Thursday, August 16, 2018 at 8:06:04 AM UTC+3, Susannah wrote:
>
> I have used this program all day long for years. I just upgraded to 5
> from 4.4.6 and it opened my correct file automatically. It is so SLOW! I
> mean unusable slow. Like click on a task and go get a cup of coffee and it
> may stop being locked up by the time you get back. I have had to kill it
> several times with task manager. I searched the discussions and I selected
> all tasks and turned off all custom formatting. I thought that fixed it
> b/c it let me click on about 6 things like normal before it went back to
> very slow. I went in and turned the logging off. Again next two click
> really fast and then I tried to pick on a different tab and it was
> unresponsive. Sync automatically to the Cloud is already unchecked from
> problems I had before. Wifi is off. I don't use the other syncs. I
> turned off the auto send of app crashes.
> Does any one have any ideas? I really don't want to go back to the
> previous version.
> Thanks,
> Susannah
>
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