Hello Dena, 

These days we are getting quite a lot emails about the freezing issue. We 
are narrowing down possible causes based on information provided by the 
affected users. We hope you can help us to validate them. Please check the 
email we sent to you. Thank you. 


On Tuesday, September 18, 2018 at 8:38:55 PM UTC+3, Dena McKitrick wrote:
>
> I had the trial version of MLO - loved it, decided I would keep it, and 
> filled it up with my lists. Then life, and a death in the family happened. 
> During my absence of consciousness, the trial period ended, and all my info 
> disappeared.  Th program languished for months. Today, I decided to begin 
> anew when I saw that it was a new version that had to be purchased new, and 
> since all my info was gone anyway. 
>
> I did things all backwards, I guess. First I bought the program for 
> android, and installed and registered it on my phone. I have a lot to 
> organize though, so I went to access on my computer, and discovered I 
> needed to buy it for that, so I uninstalled the old version on my PC that 
> wouldn't let me touch it, bought the pro version, installed 5.0, and then 
> tried to figure out how/where to enter the activation code. 
>
> It opens, but locks up, I can't get it to do anything. I uninstalled it a 
> second time, thinking perhaps it was installed too quickly or some darn 
> thing ((What can I say?) Can someone help me figure out how to get it going 
> again?
>
> Thanks
>

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