I use text tags to track how many times I've followed up with someone. If I've sent them one reminder I use a '1' text tag. If I've sent two reminders I use a '2' tag. I then have two automatic formatting rules which assign a '1' or '2' icon next to the task depending on the text tag. I can then easily see the tasks with icons against them and can then call the individual once the icon is a '2' ie they've had 2 reminders! Hope that's useful
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