On 10/19/2011 20:03, Dotan Cohen wrote:
...
Thank you Shawn. I very much appreciate your help, and I also
appreciate your employer's initiative to have such a position
monitoring the mailing list. Is that an Oracle-created position, or
did it exist at Sun as well?
MySQL has always encouraged its employees (developers, support,
documentation, marketing, ... anyone) to listen to and keep up with the
community feedback channels. This philosophy has existed since the
beginning of the lists and forums.
If I'm already talking with the MySQL Principal Technical Support
Engineer then I have to suggest that the MySQL manual include more
example code. I'm a read-the-manual kind of guy and the C# / PHP
manuals are usually enough to get me unstuck. The MySQL and Java (only
mentioned as it is another Sun/Oracle product) manuals usually do not
provide code examples and I must google for them from unreliable blogs
and forum postings. I personally find concise code examples much more
intuitive and informative than full-format [{(someOption |
anotherOption), somethingHere} rarelyUsedFeature] which I might or
might not mentally parse. I can gladly make more specific suggestions
if Oracle sees the idea as actionable.
We do! First though, are you referencing the online documentation or the
packaged documentation? The reason I ask is that the online
documentation does have some user contributions and comments to go along
with the text itself. That outside content is not included with the
packaged documentation.
I mention this as constructive criticism, take no offense! I'm only at
the beginning of my career and I don't claim to have the expertise or
experience to tell Oracle how to run their show, I only voice my
concern as a consumer of the product and one with an interest in
keeping the product and technology viable. I have nothing but
appreciation to Oracle for continuing to develop Java, MySQL and for
having the good sense to pass OOo onto the Apache foundation.
No offense taken. We are always trying to keep MySQL easy to install,
easy to operate, and easy to learn. All feedback is valid.
Regards,
--
Shawn Green
MySQL Principal Technical Support Engineer
Oracle USA, Inc. - Hardware and Software, Engineered to Work Together.
Office: Blountville, TN
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