Tom E. Craddock Jr. wrote: > Mario Limonciello wrote: > >> Tom E. Craddock Jr. wrote: >> >> >>> Mario Limonciello wrote: >>> >>> >>>> Tom E. Craddock Jr. wrote: >>>> >>>> >>>> >>>>> Howdy, >>>>> >>>>> >>>>> Had similar problems as well with TimeWarner/Brighthouse in Tampa Bay >>>>> last year when I first wanted to get a 1394 box; only way I got it >>>>> was by going to the local office and waiting for about an hour in >>>>> their lobby till I got a manager who knew what I was talking >>>>> about. I >>>>> wouldnt trust that the tech tommorrow will bring a 1394 tech (they >>>>> work on sundays up there?) I just recently started as a cable >>>>> installer for Brighthouse down here, and I can tell you at least from >>>>> my experience, none of the contractors are aware of the 1394 box >>>>> because TimeWarner/Brighthouse doesnt make us aware of it. Hecked, I >>>>> even asked the managers at 2 of the offices that all of the >>>>> contractors for the county I work in about the 1394 box, and they had >>>>> no idea about it; when I asked why they didnt being in such a >>>>> position, I was told (by thier manager) that since it was such a >>>>> specialty item TimeWarner/BH wont/doesnt go out of thier way to make >>>>> them available (ie make the customer come to the local office to pick >>>>> it up). Weve been instructed to tell any customer that wants one to >>>>> go to thier local office and speak to a customer service rep or >>>>> office >>>>> manager to get one. >>>>> >>>>> >>>>> So best advice, go and camp out in thier office till you get the box >>>>> in hand that you want. >>>>> >>>>> Tom >>>> >>>> >>>> >>>> >>>> Well I guess I have to figure out where that local office is now. The >>>> only places actually posted on the TW website seem to be the customer >>>> care centres. >>>> >>>> Further, looking the box they gave me is a Explorer 3250HD. It "does" >>>> come in a firewire variation, just I obviously didn't get it. >>>> Which box >>>> did you eventually end up getting from them? An 8000 or 8300 >>>> series DVR >>>> box? I'm planning on printing out some pics of these boxes with the >>>> firewire ports to show the tech tomorrow. I'm still pretty surprised >>>> myself they work sundays, but hell I won't argue. Not to intrude, but >>>> Tom - Being an installer for them, do you have any contacts up here >>>> you >>>> could help me pull strings with now? I'd really hate to have to go >>>> through too many hoops getting this going, I'm only living in the area >>>> for 3 months, but still want to beable to enjoy summertime HD from >>>> myth :) >>> >>> >>> >>> >>> >>> Mario, >>> >>> >>> I ended up with the 3250HD w/1394. Now, they dont make that exact >>> model available in all areas, but they will have SOME vs of a digital >>> cable box w/1394 avail (could very well be the 3250HD w/1394, just >>> dont want to say that it will be for sure, as I cant). >>> >>> Unfortunately, no I dont have any contacts up there. I am just a >>> subcontractor for a ANOTHER company that subs the work from >>> TimeWarner/Brighthouse. >>> >>> When I say local office, I mean the office where you can pay your >>> bill, and they should also have hardware (cable boxes, DVRs, Cable >>> Modems etc) there as well. If no one at the counter can help you >>> (which they wont), tell them youll be sitting in thier lobby and they >>> need to find someone that knows what your talking about, as if they >>> dont you will be filing a complaint with the FCC for non-conformance; >>> make sure you mention once again theyve had almost a year since the >>> regulation when into effect. If the office youve been going to is no >>> help, they SHOULD have another office somewhere in your area. Either >>> go to one of them, or call them up. >>> >>> >>> Tom >> > >> >> Okay, if the office is open tomorrow, I'll head there tomorrow. If not, >> I'll head during my lunch break from work on Monday. I'm also >> considering grabbing one of these 3250HD's off ebay, only 30 or 60 bucks >> or, and then I never have to deal with this headache no matter what >> cable company I'm with down the road (Several moves up ahead). > > > > > Wont work for TimeWarner/BH. You have to get the cable box from the > cable co. The cable box has to be approved to run on their network, > and they will only authorize boxes they distribute. > > Tom > > > _______________________________________________ > mythtv-users mailing list > mythtv-users@mythtv.org > http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users > Hmmm thats unfortunate to hear. I'll have to pray then that it wont be too much of a pia talking to the maanger monday.
Thanks a lot Tom, and I'll respond to the list with my results. _______________________________________________ mythtv-users mailing list mythtv-users@mythtv.org http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users
