On 10/30/05, Michael T. Dean <[EMAIL PROTECTED]
> wrote:
Joseph A. Caputo wrote:
> MacNean Tyrrell wrote:
>
>>
>> Already fixed (by totally reworking the controls), but thanks for
>> reporting it on the list before making a ticket. That's one more
>> feature we'll all enjoy because of the developer time you've
>> saved by
>> not making a ticket for them to deal with. :)
>>
>> http://cvs.mythtv.org/trac/ticket/473
>>
>> Mike
>>
>>
>> Is that sarcastic? Sorry didn't realize i was supposed to make
>> tickets and stuff. Thought it wasn't supposed to work that way, but
>> i thought it might, so i didn't want to make a ticket for something
>> stupid like that. But if i'm supposed to i will.
>
> No, that wasn't sarcastic. Too many people go ahead and create a
> ticket for any little problem, without reporting it on the -users
> mailing list first to find out if it's a real bug. Kudos to you for
> taking the time to do a little homework before making a developer have
> to waste time closing out an invalid ticket.
Right. I was truly thanking you. Sorry for the confusion, but I really
wanted to thank you for posting it here first. Too many already-fixed
bugs or non-bugs get reported on Trac and a lot of developer time is
wasted on them.
Often, the developer closes the ticket as invalid with a short message
describing why it's invalid and then the user--unable to understand why
it's invalid based on the short message--reopens the ticket, forcing the
developer to re-close the ticket with a much longer, more descriptive
message explaining exactly why it's invalid (i.e. already fixed,
misunderstanding of the feature, user-configuration error, etc.)--and
sometimes this happens two or three times before the user understands
why the ticket is invalid. A /lot/ of developer time gets spent on
tickets like these (individually, they may not take /that/ much time,
but together...) which turns out to be that much less time the developer
can spend writing code for Myth.
So, once again--this time, explicitly non-sarcastically--thank you.
Mike
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--
Sincerely,
MacNean C. Tyrrell
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