I am using Nagios 2.0b6, but also experienced this issue in 2.0b4.
Nagios escalations do not seem to work when the state changes after a
maximum notifications level has been reached. For example, if a
service hits the warning level, then escalates, and then reaches a
stop level for notifications (5 for example). This is assuming that
the administrator does not acknowledge any of the notifications (not
likely, but happened to us recently). Then after a period of time, the
service moves to the critical level. Nagios, in my opinion, should
then start paging the contact groups specified in the service
definition. After this, it should escalate when necessary. However,
this is not the case. Nagios pages the contacts in the service
definition (oncall,ulsysadmins in the example below) indefinitely
until acknowledged or an OK state is reached. Despite the fact that
the administrator SHOULD have acknowledged the pages, I feel that this
is a bug. However, I may have something set incorrectly in the
configs.
I have included the corresponding config files below.
define service{
use generic-service
host_name test-server
service_description /MYSQL
is_volatile 0
check_period 24x7
retry_check_interval 1
contact_groups oncall,ulsysadmins
notification_interval 5
notification_period 24x7
notification_options w,u,c,r
check_command check_nrpe!check_disk7
}
define host{
use generic-host
host_name test-server
alias test-server
address 192.168.1.1
parents switch-1
check_command check-host-alive
check_interval 4
notification_interval 0
notification_period 24x7
notification_options d,r
contact_groups oncall,ulsysadmins
}
define hostescalation{
host_name test-server
last_notification 2
notification_interval 5
contact_groups oncall
}
define hostescalation{
host_name test-server
first_notification 3
last_notification 4
notification_interval 5
contact_groups oncall,backup
}
define hostescalation{
host_name test-server
first_notification 5
last_notification 5
notification_interval 0
contact_groups oncall,backup
}
define serviceescalation{
host_name test-server
service_description /MYSQL
first_notification 2
last_notification 2
notification_interval 5
contact_groups oncall
}
define serviceescalation{
host_name test-server
service_description /MYSQL
first_notification 3
last_notification 4
notification_interval 5
contact_groups oncall,backup
}
define serviceescalation{
host_name test-server
service_description /MYSQL
first_notification 5
last_notification 5
notification_interval 0
contact_groups oncall,backup
}
Please let me know if I need to include more information. Thanks in advance.
Jeff
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