Hello, I'm working to integrate notifications into our helpdesk. It looks promising and the initial work has been quite successful. The notification command creates a ticket using a webservice, and writes an acknoledgement upon successful creation. This setup is functional, but does not satisfy me because nagios and helpdesk are quite decoupled.
I might prefer to get a two direction communication, basically to only ACK the problem when some human being actually works on the ticket, and also to close the ticket (the proper one) if the service recovers. One of the problems I see is how to assign a unique identifier to a nagios alarm, which might solve most of my problems as our helpdesk is designed to cooperate with external helpdesk applications. I would like to get feedback and comments for people who has (or not) such a setup. Javi ------------------------------------------------------- This SF.Net email is sponsored by xPML, a groundbreaking scripting language that extends applications into web and mobile media. Attend the live webcast and join the prime developer group breaking into this new coding territory! http://sel.as-us.falkag.net/sel?cmd=lnk&kid0944&bid$1720&dat1642 _______________________________________________ Nagios-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
