Ok, I¹ve manage to thoroughly confuse my self with service escalations.
Here is an example of my configs:
--service_definitation:
define service{
use generic-service
host_name box1,box2
service_description disk_space
check_command check_nrpe!check_disks
contact_groups
oncall,developers,backup,tech-team,management
notifications_enabled 1
}
My escalations config:
define serviceescalation{
host_name box1,box2
service_description disk_space
first_notification 1
last_notification 10
notification_interval 4
contact_groups oncall
}
define serviceescalation{
host_name box1,box2
service_description disk_space
first_notification 11
last_notification 20
notification_interval 4
contact_groups oncall,backup
}
define serviceescalation{
host_name box1,box2
service_description disk_space
first_notification 21
last_notification 30
notification_interval 4
contact_groups oncall,backup,tech-team
}
define serviceescalation{
host_name box1,box2
service_description disk_space
first_notification 31
last_notification
notification_interval 4
contact_groups oncall,backup,tech-team,management
}
My first question:
There have been two times in the past 24 hours when a service went down, and
within a minute was acknowledged, and everybody got the acknowledgement, not
just the oncall person.
And secondly, if I added and everyone¹ to my service contact_groups¹, and
utilized the time_period option in the escalations config for after hours,
would everyone get the notification during the day?
Thanks!
Robert
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