I'm trying to track down an issue and am not sure If I'm following what is
happening correctly. We had a service go critical and start sending alerts.
The service was then acknowledged so it would stop sending notifications.
The problem with that service was then "resolved" by getting the service
into a WARN state instead of getting it back to OK. The service then ended
up going critical again but it never sent a notification on the hard state
change from WARN to CRITICAL. Is it possible that because it never went back
to OK the acknowledgement never went away? I'm reading through the docs and
I don't see anything that covers this scenario. Is this expected behavior or
am I missing something and need to do more digging?
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