We don't use Remedy, but another ticketing system. In our case, the app (or someone who worked with the app), created a command-line script that you can use to create the actual ticket. I then created an event handler for a failing service to call that command line utility to create the ticket. You could really do this via a notification as well depending on what you want as long as you rewrite the notification command to call your "make me a ticket with these parameters" program instead of mail.
I believe the key piece here either way, is whatever way Remedy provides you of opening a ticket from a command line, or worst case, via some web interface that you have Nagios login to in some automated fashion. Mark From: steve f [mailto:[email protected]] Sent: Wednesday, February 23, 2011 1:23 PM To: [email protected] Subject: [Nagios-users] Nagios Core & Remedy Ticketing Integration Hello All, Has anyone integrated Nagios with BMC Remedy for ticket creation? I am looking at ARCPerl for this since our Remedy infrastructure is not set up to receive e-mails. Has anyone tried this? Any info / horror stories would be appreciated. Thanks, Steve
------------------------------------------------------------------------------ Free Software Download: Index, Search & Analyze Logs and other IT data in Real-Time with Splunk. Collect, index and harness all the fast moving IT data generated by your applications, servers and devices whether physical, virtual or in the cloud. Deliver compliance at lower cost and gain new business insights. http://p.sf.net/sfu/splunk-dev2dev
_______________________________________________ Nagios-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
