Here is an example from the Nagios 3.2.3 documentation on service escalations.
> Recovery Notifications
>
> Recovery notifications are slightly different than problem notifications
> when it comes to escalations. Take the following example:
>
> define serviceescalation{
>
> host_name webserver
>
> service_description HTTP
>
> first_notification 3
>
> last_notification 5
>
> notification_interval 20
>
> contact_groups nt-admins,managers
>
> }
>
>
>
> define serviceescalation{
>
> host_name webserver
>
> service_description HTTP
>
> first_notification 4
>
> last_notification 0
>
> notification_interval 30
>
> contact_groups on-call-support
>
> }
>
>
> If, after three problem notifications, a recovery notification is sent out
> for the service, who gets notified? The recovery is actually the fourth
> notification that gets sent out. However, the escalation code is smart
> enough to realize that only those people who were notified about the
> problem on the third notification should be notified about the recovery. In
> this case, the nt-admins and managers contact groups would be notified of
> the recovery.
My question is who gets the recovery notification after 6 problem
notifications? Only on-call-support (the last one notified), or all three
contact groups (since all received notifications of the problem)? If only
on-call-support (which seems to be the case), how can I ensure that the others
get it too?
I tried adding a service escalation for the recovery notification, like so in
keeping with the above example:
define serviceescalation{
host_name webserver
service_description HTTP
first_notification 2
last_notification 0
escalation_options r
contact_groups on-call-support,nt-admins,managers
}
but that doesn't seem to work. I had thought this fixed the problem but the
recovery notification only seems to go to the last contact(s) that were
notified of the problem.
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