Call American again, ya I know, what fun, and ask them what your options are. Explain your situation again and ask the customer service person to help you figure it out. The trick is to ask so sweetly that they want to help you. Do not sound frustrated, angry or snobby. Pour on the syrup, say "please" a lot and "what would you do if it were you" and acknowledge everything that they suggest and say "thank you" a lot. You need them on your side to help you get this straightened out the best way that will benefit you the most.
Call ASAP. Katherine St. Louis, MO Sent from my iPad On Aug 29, 2012, at 8:54 AM, Karen Hodges <[email protected]> wrote: > > Anyone know the best way to handle a situation? I booked a trip to help my > Aunt ... She had a stroke. She had complications and I changed my return > date. I bought trip ins but even though they cover illness of immediate > family, they say my returning home 2 days early to take care of things so I > can come back and be here for her *new* discharge date doesn't count toward > family illness--going home to take care of things is not a travel emergency. > I say my trip was interrupted by unforeseen complications... And I'll argue > that with the insurance co later. > > Meanwhile, I have a return portion that I will not use on Friday. I tried to > change it and they quoted me $579!!! (the dif in the fare is about $60 and > the change fee is $150....didn't take the time to figure the rest out!) > > Question: when should I contact American and cancel? 24 in advance? Right > before? Just no show? Used to be if you missed a return portion you could > get a credit toward a future flight. > > All the best from Las Cruces! > Karen > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
