On 12/1/25 10:53, Peter Folk via NANOG wrote:
Can anyone speak to the need for, cost, and availability of support from
Arista for switches like these sourced from eBay? We haven't needed it
so far and I have been scared to reach out to them...
While I haven't actually tried calling their TAC for second-hand gear,
my understanding from talking to sales is that they will not provide any
support for them unless you buy a support contract, and then there's a
slight premium on the first contract cost to cover "re-certification of
the device" or somesuch, but you can do it if the model is still within
its support window in the first place. Basically, they're treated the
same as any other device that has had its support/warranty period lapse.
You also won't be able to log into the portal to get EOS updates, but
you can solve that by just buying a single unit first-hand since EOS is
the same on them all, and devices that are past sale don't generally
receive many updates anyway.
Note that sales can sometimes do some things on the pricing for new gear
if you tell them you're considering second-hand gear due to cost
sensitivity.
--
Brandon Martin
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