Instances like this is where LinkedIN really shines… Start randomly sending LI messages to Equinix contacts/execs until you get somewhere.
I’ve had luck with this with such companies as TicketMaster, etc. Good luck. -Mike > On Jul 10, 2026, at 14:30, Babak Pasdar via NANOG <[email protected]> > wrote: > > > Hi Nanog Community, > > We are running into a challenge in dealing with Equinix. I just moved a new > company to one of the North American east coast locations. After signing the > contract we have reached out to our Sales and Account managers dozens of > times via phone, email and even portal tickets without any reply. I wonder > if any body else has run into this issue with Equinix. > > I have used Equinix for previous companies and know they are not the > friendliest or most responsive company, but have never run into an issue > where for over a month of persistent outreach we have not gotten any > response. When we reach out to theitr support team they say that they have > also reached out to our Account team multiple time via internal > communications and have not gotten a response. > > We never received an escalation list, nor is there one on their portal. In a > funny twist, escalation list requests have to go through our Account team -- > whom we can't reach :) > > Finally, Equinix misapplied a substantial payment due to an internal error, > forcing us to make a double payment. And though they acknowledged their error > they have refused to refund us playing delay games for near six weeks now. > > I am reaching out to the community to see if anyone has a contact for the > office of the CEO or some other capable executive at Equinix who can help > overcome these issues. > > Curious if others are having similar issues or is this a one-off experience? > > Many thanks, > > Babak > _______________________________________________ > NANOG mailing list > https://lists.nanog.org/archives/list/[email protected]/message/52RJUGODFGKFHN656WA6IB3ZAXNTJHOH/ _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/6G5Y4DCVP3BMHZL2XMK4LX5DIOOBZ4MA/
