Mike, try this: For urgent technical support regarding an Edgewater Edgemarc device (often used for Comcast Business internet or VoiceEdge systems), call Comcast Business Support directly at (800) 391-3000.Alternatively, if your device has an "EdgeView" service agreement, you can use the EdgeUser Support portal to request a technician callback.
On Sun, Jul 19, 2026, 12:40 Mike Lyon via NANOG <[email protected]> wrote: > Been fighting with a 24 hour Broadband Voice Edge outage due to comcast > Edgemarc at a customer’s office. Need a comcast eng to log into it and tell > me the configuration. > > 10 calls, escalations and promises of a call back from Their neteng folks > have gone to the shitter. > > Ticket number: Cr268217845 > > Any help would be appreciated. > > -Mike > _______________________________________________ > NANOG mailing list > > https://lists.nanog.org/archives/list/[email protected]/message/UP55H6NWFPU6PEUXSEIIQXTDQY4QXHDU/ _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/2VXTSJNNBHOVDJEL3TPPXRPNBSDTFRM5/
