Or why don't they just create the $0 flash video or html step by step instructions? Why doesn't the dummy series create "Comcast for dummies", as they have for AOL users.
On Mon, 6 Dec 2004 21:45:30 -0500, D. Campbell MacInnes <[EMAIL PROTECTED]> wrote: > > > > > > > > > "reconfigure their mail programs to point at Comcast's servers, and > > > each phone call to the help desk costs $9." > > > > > > And they couldn't spend say: > > > > $1.00 per CD with a vb script or instructions on doing this > > > > $100.00 (far fetched price) to have an interactive > > step-by-step flash video created to show their customers > > > > $1000.00 (far fetched price) to set up some VXML based number > > with a "Press 1 to RTFM... Press 2 to RTFM again" > > > > Even at an uber high charge (800/866 toll) of say $4.00 per > > call, they could still implement the changes save tons of > > money, and tons of aspirin when their headaches go away. > > Maybe someone here can draft up a $10,000,000.00 pitch it to > > them become an instant millionaire and save Comcast some > > money at the same time. > > > > > > Speaking as someone who has run a (admittedly small) help/support desk, > I can say in no uncertain terms that you would be astounded at the > number of customers who will ignore every single one of these solutions > and fight their way through to a live person simply because "that > couldn't possibly have anything to do with MY problem". > > Not saying Comcast is right to not do it (though I'm also not saying > they SHOULD do it), but I am saying that their figures, while likely > somewhat inflated, probably aren't nearly as inflated as some might > think they are. > > ++++++ > D. Campbell MacInnes > > -- Joshua Brady