rodney, all, nice commentary, rodney. useful.
one additional fact is relevant here: at it's peak, boeing connexion employed over 670 people (mike hughes pointed me to the nubmer and i can't find the link). astonishing staffing for a service of this size. i've commented on the panasonic infrastructure seeking a service operator over at : http://www.renesys.com/blog/2006/09/panasonic_to_bring_back_connex.shtml t.
