On May 14, 2007, at 2:43 AM, <[EMAIL PROTECTED]>
<[EMAIL PROTECTED]> wrote:
I do hope that when the UK police get tired of waiting, that they
shut
down everything in BT's data centre and take it all as evidence. BT
deserves at least that, and frankly a whole lot more.
I've already replied privately to Jo offering my help to escalate this
internally at BT to the right person. But I would like to point out
that
BT does not have "a" data centre that can be shut down. BT is a very
large network operator with probably hundreds of data centres
worldwide.
I knew that. I meant the bt broadband data centre which keeps the
log data for user sessions.
And anyway, I didn't expect it either. It's an ISP horror story that
has happened only a few times. I was simply expressing frustration in
saying that BT deserved it.
We also operate multiple IP networks and have many different lines of
business. The problem appears to be with the UK consumer Internet line
of business. Even though I have nothing to do with that particular
group, I will still escalate this issue to make sure that the right
people know about it.
Thank you.
While NANOG is a nice stopgap for getting to the right people, it
seems
to me that we should, collectively, come up with a better system for
doing this. If only the RIR databases were verified so that all
contacts
listed were reading, willing and able to act on abuse issues...
I used Nanog only as a stop-gap because no other lines were working.
Checking my nanog sent file, I've done with 7 times over 10 years, so
I think I can say that I don't abuse this approach ;-)
The RIR data only pointed to [EMAIL PROTECTED], and that was
getting me nowhere. Their responses to the customer were less than
useful. They weren't responding to my requests for escalation at all.
--
Jo Rhett
senior geek
Silicon Valley Colocation
Support Phone: 408-400-0550