Dovid Bender,
I'm seeing the same sort of thing. Polycom phones. Multiple
customers getting to me from Verizon in NYC area. I'm seeing phones
register for a while, then drop off, then I see them trying to re-reg
resulting in your 401 below.
Call me. 212 497 8015. Let's look at this.
Pete
Pete Rohrman
Stage2 Support
212 497 8000, Opt. 2
On 5/13/19 12:20 PM, Dovid Bender wrote:
Thought of that. Customers have their own CPE's. So far the only thing
mutual here is that it's NTT -> VZ. Here is what I found so far
looking at two Polycom phones using non standard ports (e.g. not 5060)
1) PhoneA tries to register multiple extensions and for each request
we send a 401. We expect to get back a REGISTER request with a no-once
but we don't. This happens for a while and then magically it starts
working.
2) PhoneB tries to register the time time as PhoneA and has no issues.
At first I thought it was something possibly with the SIP call-ID but
I ruled that out since in the same SIP DIALOG it was not working then
it started. Also the seems to be per phone each phone is behind NAT
and the traffic is coming from a different NAT'd port. Seems like
there is some device in the middle that is randomly dropping traffic
on specific sessions.
On Mon, May 13, 2019 at 11:40 AM Brielle Bruns <[email protected]
<mailto:[email protected]>> wrote:
On 5/13/2019 9:21 AM, Dovid Bender wrote:
> Hi,
>
> Over the last 48 hours we have been getting a lot of alerts of
customers
> phones losing registrations to us. All the complaints are coming
from
> customers that are on VZ Fios in the NYC area. Anyone else see
anything
> strange going on?
>
While you are diagnosing, might check to make sure that the SIP
ALG is
disabled on all of their routers too.
--
Brielle Bruns
The Summit Open Source Development Group
http://www.sosdg.org / http://www.ahbl.org
