Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you.
------ Original Message ------ From: "Brian Turnbow" <[email protected]<mailto:[email protected]>> To: "Jeff Mansukhani" <[email protected]<mailto:[email protected]>>; "Mike Hammett" <[email protected]<mailto:[email protected]>>; "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Cc: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Sent: 11/20/2020 11:32:45 AM Subject: Re: Re[4]: Disney+ Geolocation (again) Hi Jeff That seems to be oriented twords end users, not isps. Are you suggesting that isps call/chat customer service? So there Is no noc to noc services available? When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? Thanks Brian Brian Turnbow ________________________________ Da: Jeff Mansukhani <[email protected]<mailto:[email protected]>> Inviato: venerdì 20 novembre 2020 20:17 A: Brian Turnbow; Mike Hammett; [email protected]<mailto:[email protected]> Cc: [email protected]<mailto:[email protected]> Oggetto: Re[4]: Disney+ Geolocation (again) HI all, Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. Thank you J ------ Original Message ------ From: "Brian Turnbow via NANOG" <[email protected]<mailto:[email protected]>> To: "Mike Hammett" <[email protected]<mailto:[email protected]>> Cc: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again) Hi Mike, You may want to add technical operations services team [email protected]<mailto:[email protected]> We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG <[email protected]<mailto:[email protected]>> On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ________________________________ From: "Jeff Mansukhani" <[email protected]<mailto:[email protected]>> To: "Seth Mattinen" <[email protected]<mailto:[email protected]>>, [email protected]<mailto:[email protected]> Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email [email protected]<mailto:[email protected]> for technical issues relating to Disney+. Hope this helps. Thanks J
