Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you.
------ Original Message ------ From: "Brian Turnbow" <b.turn...@twt.it<mailto:b.turn...@twt.it>> To: "Jeff Mansukhani" <j...@mansukhani.net<mailto:j...@mansukhani.net>>; "Mike Hammett" <na...@ics-il.net<mailto:na...@ics-il.net>>; "j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>" <j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>> Cc: "nanog@nanog.org<mailto:nanog@nanog.org>" <nanog@nanog.org<mailto:nanog@nanog.org>> Sent: 11/20/2020 11:32:45 AM Subject: Re: Re[4]: Disney+ Geolocation (again) Hi Jeff That seems to be oriented twords end users, not isps. Are you suggesting that isps call/chat customer service? So there Is no noc to noc services available? When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? Thanks Brian Brian Turnbow ________________________________ Da: Jeff Mansukhani <j...@mansukhani.net<mailto:j...@mansukhani.net>> Inviato: venerdì 20 novembre 2020 20:17 A: Brian Turnbow; Mike Hammett; j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com> Cc: nanog@nanog.org<mailto:nanog@nanog.org> Oggetto: Re[4]: Disney+ Geolocation (again) HI all, Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. Thank you J ------ Original Message ------ From: "Brian Turnbow via NANOG" <nanog@nanog.org<mailto:nanog@nanog.org>> To: "Mike Hammett" <na...@ics-il.net<mailto:na...@ics-il.net>> Cc: "nanog@nanog.org<mailto:nanog@nanog.org>" <nanog@nanog.org<mailto:nanog@nanog.org>> Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again) Hi Mike, You may want to add technical operations services team techops-servi...@disneystreaming.com<mailto:techops-servi...@disneystreaming.com> We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG <nanog-bounces+b.turnbow=twt...@nanog.org<mailto:nanog-bounces+b.turnbow=twt...@nanog.org>> On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani <j...@mansukhani.net<mailto:j...@mansukhani.net>> Cc: Nanog@nanog.org<mailto:Nanog@nanog.org> Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ________________________________ From: "Jeff Mansukhani" <j...@mansukhani.net<mailto:j...@mansukhani.net>> To: "Seth Mattinen" <se...@rollernet.us<mailto:se...@rollernet.us>>, Nanog@nanog.org<mailto:Nanog@nanog.org> Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email techops-distribut...@disneystreaming.com<mailto:techops-distribut...@disneystreaming.com> for technical issues relating to Disney+. Hope this helps. Thanks J
