Peace, On Thu, Dec 17, 2020, 1:50 AM Matt Erculiani <merculi...@gmail.com> wrote:
> I'm sure when the automation is perfect and widespread to the point that > it catches and alerts on every network event, the monitoring rooms will > disappear. > Which is never, but: With a proper RCA after each incident, not blaming customers or peers (which is common) but accepting the blame, and not personally, but as a fault of failover, security and notification mechanisms to be refined, and by employing third party tools trained on big chunks of data of yours and others — you can reduce the number of screens required for daily routine to a sustainable amount that a single onshift engineer can carry home. And that is around where the investment returns to you. -- Töma
