Amazon's vendor responsible for this got a ticket from Amazon this morning (and I sent them a generic contact us form message on Monday). They emailed me a few minutes ago and said they white listed the one /32 I had complaints for.
I detailed our subnet, but I suspect since we only had the one /32 with complaints they won't be doing any whitelisting on the entire subnet. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 25, 2021 at 6:41 PM L Sean Kennedy <l...@fedney.org> wrote: > Any other ISPs that are having this issue with Amazon Prime Video, please > contact me for real time help off-list. It does appear that several of the > reports also involve other streaming platforms, but at least for Amazon I > can get a ticket open to investigate. > > There are probably some updates needed to the brotherswisp.com document > and I will reach out to Mike H separately about that, but those updates may > not happen in real time. > > Thanks, > Sean > > Em qua., 25 de ago. de 2021 às 16:41, Stephen Fulton <s...@lists.esoteric.ca> > escreveu: > >> I'll try and beat Mike to this: >> >> http://thebrotherswisp.com/index.php/geo-and-vpn/ >> >> The above has contact info for a number of orgs to resolve geolocation & >> VPN problems, including Amazon. Work in progress. >> >> -- Stephen >> >> On 2021-08-25 15:55, Chris Cappuccio wrote: >> > Looking to see if I can get someone at Amazon to help. Amazon Video is >> starting to think our CGN exit range is a VPN service (It isn't) >> > >> > Chris >> > >> >