The correct address for operational issues is [email protected] . Have you tried checking http://ec2-reachability.amazonaws.com/ to see if you see green ticks everywhere, specifically the prefixes covering the IP you're having trouble accessing? If so, the endpoint is probably blocking your requests which is managed by the AWS customer.
Andras On Wed, Oct 19, 2022 at 11:40 AM Justin H. <[email protected]> wrote: > Is it possible this is a geolocation issue? I'm not sure I've heard of > that causing a 403 Forbidden, but I'm also not too familiar with AWS. > > Justin H. > > William Herrin wrote: > > Sounds like "AWS Shield" but I couldn't begin to tell you who to contact. > > > > On Tue, Oct 18, 2022 at 4:51 PM Justin H. <[email protected]> wrote: > >> I have a customer who's suddenly been getting 403's today on AWS hosted > >> sites. My google-fu seems to be failing me because I can't seem to find > >> any information on who manages that on their side or how to fix the > issue. > >> > >> I've sent an email to [email protected] based on ARIN > >> contacts, but it doesn't seem to be a responsive address. > >> > >> Has anyone had to navigate this particular maze before? > >> > >> Thank you, > >> Justin H. > > > > > >
