Thank you,

The IP of his gateway is 65.29.110.132 - as you can see it's having horrible 
ping times to go a few city blocks (56ms) in addition to the horrid drops.

I believe several tickets have been opened for his address too, 1718 Leland 
Ave. Lima, OH 45805

Thank you!
-Austin

[cid:53d8905f-681a-4dfd-819e-ab68644238fd]
________________________________
From: NOC.AUS.NATL.BBN <noc.aus.natl....@charter.com>
Sent: Tuesday, February 7, 2023 5:03 PM
To: Austin Ayers <aus...@coretransit.net>; nanog@nanog.org <nanog@nanog.org>
Cc: NOC.AUS.NATL.BBN <noc.aus.natl....@charter.com>
Subject: [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having 
Severe Packet Loss


All

​

I opened INC000026031132 for our CBO-CSC team to review



Thank you,





James Wynn | Network Engineer III  |  Austin NOC  866.248.7662 option 2 option 5





[cid:image001.png@01D93B0D.995D1C10]



13620-A North FM 620, Suite 200 | Austin, TX  78717



From: Austin Ayers <aus...@coretransit.net>
Sent: Tuesday, February 7, 2023 3:53 PM
To: nanog@nanog.org
Cc: NOC.AUS.NATL.BBN <noc.aus.natl....@charter.com>
Subject: [EXTERNAL] Re: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss



CAUTION: The e-mail below is from an external source. Please exercise caution 
before opening attachments, clicking links, or following guidance.

[cid:image002.jpg@01D93B0D.995D1C10]



[cid:image003.png@01D93B0D.995D1C10]

________________________________

From: Austin Ayers
Sent: Tuesday, February 7, 2023 4:46 PM
To: nanog@nanog.org<mailto:nanog@nanog.org> 
<nanog@nanog.org<mailto:nanog@nanog.org>>
Cc: noc.aus.natl....@charter.com<mailto:noc.aus.natl....@charter.com> 
<noc.aus.natl....@charter.com<mailto:noc.aus.natl....@charter.com>>
Subject: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss



Hello all,



One of my NetOps engineers resides in Lima, Ohio and they are receiving 
terrible bufferbloat, packet loss, and random disconnects.



I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's 
rejecting a ton of packets. This has been going on for weeks.



Node having problems: lag-1.limaohid01h.netops.charter.com



NOC seems like they don't care, same with OSP in the field.



There is no reason why this hop (#13) should have up to 613ms ping times.



Thank you,

Austin



[cid:image003.png@01D93B0D.995D1C10]

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