At the moment it appears as tho the blackberry email storm has subsided. I thought I'd share a most excellent letter I got from Blackberry after one of the Nanog users was kind enough to forward my email along to them:
> Hello Mark, > > Thank you for contacting BlackBerry Customer Support. > > We have determined that you purchased your BlackBerry product through one of > our carrier partners. Your service provider fields general queries and > provides technical support for all BlackBerry smartphone-related issues and > can act as your first point of contact in these matters. > > You may also have the option to receive fee-based support directly from > Research In Motion, the manufacturer and wireless experts for the BlackBerry > solution. If you would like to learn more about this option, please dial the > appropriate telephone number below and enter option 3 in the phone menu to be > routed to BlackBerry Customer Care. > > If your organization has subscribed to BlackBerry Technical Support Services, > please contact your IT department and have one of your named callers contact > BlackBerry Technical Support. > > Note: BlackBerry Technical Support Services is an annual subscription program > providing software maintenance and technical support services for your > BlackBerry solution. Named callers are personnel within your organization who > are authorized to contact our support staff. For more information on > BlackBerry Technical Support Services, please visit: > > http://www.blackberry.com/support/tsupport/ > > All BlackBerry smartphone users have free access to the BlackBerry Technical > Solution Center. The BlackBerry Technical Solution Center provides a > repository of support information, documentation and frequently asked > questions, with enhanced search capabilities so you can easily search for and > find the BlackBerry support information you need. Please visit: > > http://na.blackberry.com/eng/support/ > > Thank you again for contacting us Mark and have a nice day. > > Sincerely, Lucky me! I can contact my non-existent carrier or I can pay for support on a product I don't own that is flooding my network! I feel privileged... pace Mark Pace wrote: > If anyone has a contact within Blackberry.net's email department, I'd > greatly appreciate it if you could get me in touch with them. We're > getting hundreds of connections a second from their mail servers and > have had to block them. > > > Thanks in advance, > Mark Pace >
