> On May 5 I was in touch with account manager J from Verizon who quoted > me and set me up with an Ethernet-delivered circuit. The order was > placed with implementations manager N. Somewhere during the time it took > them between May and July to install the fiber, N dropped off the face > of the earth. I asked J WTF is going on and I was put in touch with new > implementations manager B who actually managed to finish the job. Turn > up time came and - guess what - someone had failed to enter the details > of the order (or whatever) between May and August and I didn't get what > I ordered. So I tried to call J. Surprise, J's number goes to someone > totally different. Many weeks of confusing calls later I finally managed > to find J's boss (which is fun because I'm not an active customer yet) > and confirmed that J is not there anymore somewhere between Sept 4 and > Sept 6. He gave me contact info for my supposed replacement, but they > have yet to answer or return even one of my daily calls for a week. I > did get a survey for my not-install, gave it horrible marks and checked > "please contact me", but nobody has. I've tried every phone number and > email address I can get my hands on for the last month with no results. > > I don't have an account manager. Can anyone help?
what does route views say? randy
