On Sun, 07 Mar 2010 14:07:47 +0800, Owen DeLong said: > Interesting way of thinking about it. I suspect that rather than pay your > premium prices, the customers you just degraded in order to charge > them more for the service they had will look to your competitors for > better service.
I suspect that in many areas, the incumbent monopoly/duopoly has done a sufficiently good job of lowering customer expectations to do this. They've already been marketing what should be baseline service as "premium" for years already, and I'm not seeing much motivation for them to change.
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